Frequently Asked Questions

Yes! We offer same-day printing on a wide range of products including business cards, flyers, brochures, and posters. To qualify, place your order and submit print-ready artwork before 11am AWST (Monday to Friday). A same-day express fee applies — you can select this option when adding to cart. Same-day availability depends on the product, quantity, and current workload — contact us to confirm.

We offer a variety of paper stocks to suit different needs:

• Gloss — Shiny finish, ideal for vibrant photos and marketing materials
• Matte — Smooth, non-reflective finish for a professional, understated look
• Silk — A middle ground between gloss and matte with a soft sheen
• Uncoated — Natural paper feel, great for letterheads and forms that need to be written on
• Card stock — Heavier weight for business cards, postcards, and covers

Not sure which is right for your project? We're happy to show you samples in-store.

No, we don't accept customer-supplied paper stock. To ensure consistent quality and compatibility with our printing equipment, all jobs are printed on our carefully selected in-house stock options. If you have specific paper requirements, let us know and we'll recommend the best match from our range.

Yes, we can produce a test print or proof for larger or more complex jobs so you can check colours, layout, and stock before committing to the full run. Test prints may incur a small fee depending on the job. Ask us when you request your quote.

No minimum order quantity — we're happy to print just one copy if that's what you need. Please note there is a $45 minimum order value across all jobs. We'll let you know the total when you request a quote.

We accept the following file formats:

• Preferred: PDF (press-ready, with fonts embedded and images at 300dpi)
• Also accepted: AI, EPS, PSD, INDD, TIFF, JPEG, PNG

For the best results, supply your artwork as a high-resolution PDF with 3mm bleed and all fonts outlined or embedded. If you're unsure, just send what you have and we'll check it for you.

For sharp, professional results, your images should be at least 300 DPI (dots per inch) at the final print size. Images pulled from websites are usually 72 DPI and will appear blurry or pixelated when printed. If you're unsure about your image quality, send it through and we'll let you know before printing.

You can submit your files in several ways:

• Online: Upload directly through our Get a Quote form
• Email: Send to info@docuprint.com.au (files under 20MB)
• In person: Bring your files on a USB drive to our Fremantle store
• File sharing: Share a link via Dropbox, Google Drive, or WeTransfer for large files

No worries — our team can review your files and advise on any changes needed. Common issues we fix include low resolution images, missing bleed, incorrect colour mode (RGB vs CMYK), and font problems. Minor adjustments are often included at no extra charge. For more extensive changes, we'll provide a quote for design work before proceeding.

We do our best to match your brand colours accurately. For the most precise colour matching, supply your files with Pantone (PMS) colour references or CMYK values. Note that colours on screen (RGB) will always look slightly different when printed (CMYK) due to the different colour systems. For colour-critical jobs, we recommend a test print to confirm the result before the full run.

Yes! Our in-house design team can help with everything from business cards and flyers to banners, signage, and complete brand identity packages. Whether you need a design created from scratch or modifications to an existing layout, we've got you covered. Request a quote and let us know what you need.

Yes. For all custom and design jobs, we provide a digital proof (PDF) for your approval before printing begins. You'll have the chance to review the layout, text, and colours and request any changes. We won't go to print until you've given the go-ahead, so there are no surprises.

Standard turnaround is 2-3 business days for most products. More complex jobs like booklets, large format signage, or high-volume runs may take 3-5 business days. Same-day and next-day options are available for many products — just let us know your deadline when requesting a quote and we'll do our best to accommodate.

Absolutely. You can collect your order from our Fremantle store at 63 Queen Victoria Street, Fremantle WA 6160 during business hours (Monday to Friday, 8am - 4pm). We'll notify you by email or phone as soon as your order is ready for pickup.

Yes, we deliver anywhere in Australia. Local Perth metro orders can often be delivered next business day. Interstate delivery typically takes 2-5 business days depending on location. We'll provide delivery timeframes and costs when you receive your quote.

Shipping costs depend on the size, weight, and destination of your order. We offer competitive rates through our courier partners. Local Perth metro delivery is available at a flat rate for most orders. For an accurate shipping quote, include your delivery address when requesting a quote and we'll provide the cost upfront.

Getting a quote is easy and free. You can:

• Online: Fill out our Get a Quote form with your project details
• Phone: Call us on (08) 9335 2255
• Email: Send your requirements to info@docuprint.com.au
• In person: Visit our Fremantle store

We aim to respond to all quote requests within a few hours during business hours.

We accept:

• Visa and Mastercard (in-store and over the phone)
• EFTPOS and tap-and-go
• Bank transfer

For larger orders or corporate clients, we can arrange account terms. Ask us for details.

We're at 63 Queen Victoria Street, Fremantle WA 6160 — right across from the BYD dealership and next door to Automasters, you can't miss us. If you're driving, approach via Fremantle Bridge Way and you'll find dedicated customer parking right out the front of our building. We're also a short walk from Fremantle Train Station.

Our store is open Monday to Friday, 8:00am - 4:00pm. We're closed on weekends and public holidays. Need something urgent outside of hours? Send us an email and we'll get back to you first thing next business day.

You can reach us via:

• Phone: (08) 9335 2255
• Email: info@docuprint.com.au
• Online: Get a Quote form
• In person: 63 Queen Victoria Street, Fremantle WA 6160