Returns & Refunds

At Docuprint, we take pride in the quality of our printing and services. Because all orders are custom printed to your specifications, our return and refund policy is as follows:

1. Change of Mind

• As all products are made-to-order, we do not offer refunds or returns for change of mind once an order has been placed.

2. Order Accuracy

• We do not take responsibility for errors in artwork or content provided by the customer (e.g., spelling mistakes, incorrect colours, or design errors).
• It is the customer’s responsibility to carefully check all artwork proofs before approving.

3. Printing Errors or Quality Issues

• If your order arrives with a manufacturing defect or printing error that differs from the approved proof, we will reprint or refund the affected items at no additional cost.
• Claims must be made within 7 days of receiving your order, and photographic evidence may be required.

4. Damaged Goods

• If your order is damaged in transit, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund depending on the situation.

5. Cancellations & Online Payment Fees

• Orders can only be cancelled if production has not yet begun.
• If you cancel an order that was placed online and request a refund, the non-refundable payment processing fee charged by our payment provider will be deducted from your refund. This fee varies depending on the transaction amount (typically around 1.5–3%).
• Once printing has commenced, refunds or cancellations are no longer possible.

6. Turnaround & Delivery

• We are not responsible for delays caused by courier or postal services. Refunds will not be issued for late deliveries outside of our control.

7. How to Request a Refund or Reprint

To request a refund, replacement, or reprint, please email us at sales@docuprint.com.au with your order number and details of the issue. Our team will review your request promptly and advise the next steps.